Performance Feedback Criteria for Practical Assessment

This document provides the different stages in which a participant will be assessed in his Practical Assessment. The detailed list of criteria for assessment is provided herewith.

I. Stage I

Introduction

1. Mediator opening Introduction
• Setting the tone and expectations.
• Welcoming the participants.
• Clarifying the purpose of the session.
• Establishing ground rules.
• Addressing parties appropriately.
2. Parties Introduction
• Engaging parties in introductions.
• Guiding parties through ice-breaking activities.
• Encouraging an open and inclusive atmosphere.

II. Stage II

Content Delivery

1. Clarity and Communication

• Clarity in conveying information.
• Effective information sharing.
• Appropriate and strategic use of content.
• Identifying parties’ comprehension level.
• Using neutral and inclusive language.
1. Engagement and Interaction
• Encouraging parties’ questions and discussions.
• Responding to queries promptly and comprehensively.
• Demonstrating active engagement with participants.
• Fostering a dynamic and interactive learning environment.

III. Stage III

Problem Solving

• Demonstrating skills developed throughout the training program effectively.
• Neutral framing of techniques and concepts.
• Guiding parties through hands-on exercises.
• Providing clear and concise instructions for skill practice.
• Identifying Zone of Possible Agreement (ZOPA).
• Assisting parties to understand the impact of the present dispute on their interests. (BATNA, WATNA)
• Offering constructive feedback during skill practice.
• Addressing challenges and adapting to participants' needs.

IV. Stage IV

Settlement

• Creativity and Solutions.
• Response to offers and providing counter offers.
• Dealing with impasse and obstacles.
• Consistency with the client’s interests.
• Outcome achieved.
• Drafting of a Settlement Agreement.

V. Stage V

General conduct

1. Ethical Considerations

• Demonstrating ethical mediation methods.
• Maintaining a professional demeanor and response.
• Addressing participants' concerns with sensitivity.

2. Collaboration and Teamwork

1. Ability to collaborate with co-trainers effectively.
2. Division of responsibilities and supportive teamwork.
3. Enhancing the overall training experience through cooperation.